Refund policy

Returns & Refunds

All sales are final unless the product is defective, damaged, or incorrect.

We know you are choosing products for the people who matter most. If something isn’t right, we’ll always do our best to make it right, fairly, safely and with care. 

Your Rights

We comply with all applicable U.S. consumer protection laws. If a product you receive is defective, damaged, or not as described, you may be entitled to a replacement or refund in accordance with applicable law.

Nothing in this policy limits any rights you may have under law.

Faulty, Damaged or Incorrect Orders

If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible so we can promptly assist you.

Email hello@mimihaircare.com with the below details:

• Your name and order number
• Description of the issue; and
• Photos and/or video of the item(s) clearly showing the issue
• Batch number of the product (if applicable)

We will review your claim and work with you to resolve the issue as quickly and fairly as possible.

Approved Claim

If your claim is approved, we will provide an appropriate remedy, which may include a replacement or refund, including reimbursement of reasonable shipping costs where required.

Approved refunds and/or reimbursements will be processed to the original payment method within 5–10 business days after approval.

Change of Mind

Our products are personal care items. For hygiene and safety reasons, we cannot accept returns or offer refunds for change of mind. Some examples of change of mind include where:

• The wrong product is ordered
• The item is no longer wanted
• The product was found cheaper elsewhere

Please choose carefully before placing your order.